orientalplay Casino & Sportsbook Data Care

We at orientalplay collect certain data when you open an account and use our services. This page explains what we collect, why we collect it, how we protect it, and what rights you have over your data. Our goal is to be transparent about our practices so you can make informed decisions about using our platform.

Our orientalplay services span live-dealer tables, sportsbook markets covering Liga 1 and Piala AFF, slot games, and lottery formats. Across all these categories, we gather data necessary to operate the platform securely, process payments through local channels like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with regulations in the jurisdictions where we operate.

We undertake to keep your data secure, limit its use to legitimate purposes, and respect your rights under applicable data protection frameworks. If you have questions about our practices, contact us through the support channel in the app or via the contact details at the end of this page.

What Data We Collect and How We Use It

Account information

When you open an account on orientalplay, we collect your name, email address, phone number, date of birth, and the address you provide during signup. We also collect your chosen username and password. We use this information to set up your account, verify your identity before your first withdrawal, and communicate with you about your account activity or important updates.

Transaction and game data

We collect records of every deposit, withdrawal, and bet you place on orientalplay. This includes the payment method you used (for example, whether you deposited via DANA, e-wallet, or a bank transfer through mobile banking or local payment), the amount, the timestamp, and the outcome. We use this data to settle bets fairly, prevent fraud, process your payouts, and maintain accurate account history.

Device and location information

We record information about the device you use to access orientalplay — the device type, operating system, and browser — and the approximate location derived from your IP address. We use this to detect suspicious activity, prevent unauthorized access, and ensure our platform runs smoothly on your device. We do not track your precise real-time location.

Data outside your jurisdiction: We store and process data on servers that may sit outside Indonesia. We undertake to apply the same data protections regardless of server location.

Cookies and tracking

We use cookies and similar tracking technologies to remember your login state, store your preferences, and analyze how you use the platform. Cookies allow us to recognize you when you return to orientalplay, so you don't have to log in every time. We do not sell cookie data to third parties. You can control cookie settings through your browser, though disabling them may limit some platform features.

Third-party processors

We share your payment details with the payment processors behind online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These companies process deposits and withdrawals on our behalf but are bound by confidentiality agreements. We also use third-party services for email delivery, analytics, and security monitoring. We vet all third-party partners and require them to apply data protections at least as strong as our own.

Your Rights and Our Commitments

We protect your data with industry-standard encryption and access controls. Only orientalplay staff and authorized processors with a legitimate business need can view your account or payment information. We do not sell your data to advertisers or brokers. We retain your data for as long as your account is active and for a reasonable period afterward to fulfill legal and financial obligations.

You have the right to request access to your data, correct inaccuracies, or request deletion of your account and associated data. Submit such requests through the account settings panel or contact our support team. We will respond within a reasonable timeframe and may retain certain data if required by law or to settle outstanding transactions.

We may update this privacy policy from time to time. We will notify you of material changes through the app notification panel or email. Your continued use of orientalplay after we post changes constitutes acceptance of the updated policy. During holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi, our support response times may extend, but our data protections remain in effect.

We collect account, transaction, device, and location data to operate orientalplay securely.
We use cookies to enhance your experience but do not sell your data.
Your data may be processed by third-party providers including payment gateways, all bound by confidentiality.
We encrypt and limit access to your information.
You may request access, correction, or deletion of your data at any time.

Contact orientalplay

If you have questions or concerns about our data practices, contact orientalplay support through the help menu in the app. You can also submit a request through our support form. We are committed to resolving data-related concerns promptly and fairly. If you believe we have mishandled your data, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.